The website introduces Primehold's property investment coordination model. It is designed to support an informed first conversation, not to replace transaction-specific appraisal or professional advice.
Scope and acceptance
These terms apply when you access or use the Primehold Concierge website. By continuing to use the website, you agree to these terms. If you do not agree, please stop using it.
“Primehold”, “we”, “us” and “our” refer to Primehold Concierge. “You” refers to the website user. The legal contracting party for a paid engagement will be identified in the relevant proposal or engagement letter.
Website information is illustrative
Website and brochure content is provided for general information. It is not an offer, investment recommendation, valuation, financial promotion or financial, mortgage, tax, legal, planning, surveying or construction advice.
- Examples, costs, rents, yields, gross development values, profits and returns are illustrative and are not guaranteed.
- Actual outcomes depend on acquisition terms, due diligence, finance, planning, licensing, design, construction, market demand, taxation and exit conditions.
- Past or illustrative performance does not predict future results.
- Property investment and development involve risk. Values and income may fall as well as rise, and capital may be lost.
You should obtain independent advice appropriate to your circumstances before making an investment or contractual decision.
Enquiries do not create an engagement
Submitting a form, sending an email, contacting us by WhatsApp, downloading a brochure or attending an initial conversation does not:
- create a client, agency, fiduciary, advisory or partnership relationship;
- reserve an opportunity or oblige either party to proceed;
- authorise Primehold to incur costs or appoint third parties; or
- create any payment obligation.
An engagement starts only when the applicable written scope and terms have been accepted and any required initial payment has been made.
The engagement process
Where there appears to be a suitable fit, the process may progress through a private consultation, initial review, mandate definition, sourcing and coordinated execution. The exact services, deliverables, exclusions, decision rights, fees and timetable are confirmed in writing.
Primehold coordinates the agreed process and appointed specialists. The client retains responsibility for approving acquisitions, appointments, budgets, finance, changes and exits unless the written engagement expressly states otherwise.
The £1,000 commitment retainer
A £1,000 initial retainer is required to kickstart the process after a suitable scope has been agreed. Its purpose is to demonstrate commitment and activate the initial mandate-definition, commercial-review, strategy-alignment and mobilisation work described in the engagement documents.
The retainer becomes payable only after written engagement terms have been provided and accepted. Those terms will confirm the precise scope, invoice and payment method, VAT treatment, cancellation rights, refund position and whether any amount is credited against later fees.
Nothing in these website terms removes or limits any cancellation, refund or other mandatory right that applies to you under law.
Fees, costs and third-party appointments
The brochure describes a fee equal to 10% of equity created. The definition, calculation method, valuation basis, timing, exclusions and payment conditions must be set out in the specific engagement terms before they apply.
Unless the written engagement states otherwise, third-party costs are separate from Primehold's fees. These may include legal, tax, finance, lender, valuation, survey, planning, design, construction, insurance, agency, compliance and statutory costs.
Third-party providers are responsible for their own professional services and terms. Primehold may coordinate their work but does not guarantee their advice, availability, approvals or performance.
Your responsibilities
If you enter an engagement, you are expected to:
- provide complete, accurate and timely information about objectives, funding, ownership and constraints;
- obtain independent legal, tax, regulated finance and other professional advice where appropriate;
- review recommendations and make decisions within agreed timescales;
- approve commitments, appointments, contracts and expenditure before they are made;
- maintain adequate funding and contingency for the agreed strategy; and
- notify Primehold promptly if circumstances, authority or investment objectives change.
Acceptable website use
You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with operation, scrape content at scale or use the site for unlawful or misleading purposes.
Website content, branding, layouts, text and original graphics are protected by intellectual-property rights. You may view or print reasonable extracts for personal evaluation, but may not reproduce, publish, commercially exploit or remove branding without written permission.
External links and availability
Links to WhatsApp, email services and third-party websites are provided for convenience. Primehold does not control their security, availability, content or privacy practices.
We aim to keep the website available and accurate but do not guarantee uninterrupted access or that every item is current, complete or error-free. Content may be changed, withdrawn or updated without notice.
Liability and statutory rights
To the fullest extent permitted by law, Primehold is not responsible for decisions made solely in reliance on general website content or for losses caused by events outside reasonable control, third-party services, market movements or external approvals.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights.
Any liability connected with a paid engagement will be governed by the separate written engagement terms.
Privacy
Personal information is handled in accordance with the Primehold Concierge Privacy Notice. Please review it before sending personal, financial or mandate information.
Governing law, changes and contact
These website terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, except where mandatory consumer law gives you the right to bring proceedings elsewhere.
We may update these terms when services, law or website functionality change. The date at the top identifies the current version.
Questions may be sent to Sam@primeholdconcierge.com, raised by telephone on +44 7735 086002 or +44 759 0749443, or raised by WhatsApp on +44 (0) 759 0749 443.